Veteran Support Center, Inc.

Rating: 4.73 stars   15 reviews

Issues: Veterans

Location: 5000-18 Hwy 17 Suite 231 Orange Park FL 32003 USA

Mission: Veterans in need of assistance for federal benefits for assisted living or nursing home care are overwhelmed by the application process at a very stressful time. Veteran support center guides the veteran or children of the veteran with the document accumulation steps, provide the proper paperwork and connect them with the local vfw, american legion or va department processing center.

2010 Top-Rated Nonprofit
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Community Reviews

Rating: 5 stars  

I live in Florida. My mother lives in Oklahoma. Last year it became obvious that my mother could no longer live on her own. She had been diagnosed with dementia, Alzheimers type. I wanted her to come live with me in Florida. She wanted to stay in Oklahoma, near friends and grandchildren. We found a wonderful Assisted Living Facility in Oklahoma, and moved her in in July 2013. Social Security, her only income, did not come close to covering her monthly expenses. I knew that I would soon have to start dipping into my retirement account to keep my mother in a place that she is safe, and that she loves. Through the National Association of Senior Veterans (NASV) I became aware of a VA benefit called Aid and Attendance. The NASV Staff assisted me in determining if my mother was eligible for this benefit, then assisted me in obtaining the required documentation, and then assisted me in filling out the required forms. They kept me advised of each step of the process. My mother received her first benefit check in February 2014. It was a joyous day. My mother would now be able to stay in a place where she feels safe, and is happy. Thank you NASV!

If I had to make changes to this organization, I would...

None! Super responsive staff.

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2014

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Review from Guidestar
Rating: 5 stars  

My Dad is a proud WWII Veteran who worked hard all his life to support his family. He is 84 now & lives alone in poor health and needed to move to an assisted living facility. The problem his income didn't cover the entire cost. I went to a So Cal Vet Support work shop hosted by "Kelly Endres". The work shop was so informative and Kelly explains exactly what information a Veteran needs to provide to become eligible in a way everyone understood. He e-mailed me information to fill out about my Dad before the workshop I felt very prepared. Kelly told me Dad was eligible and introduced me to "Tonya Scott" and I cannot say enough good things about this spitfire. She get things done. Tonya Scott helped me through the entire process. She knows her stuff and has a heart of gold.
I sent my Dads paperwork to the VA in late October 2013. Tonya called me on January 10, 2014 and told me Dad was approved. I was in total shock how fast it happened. The NASV is a great organization with talented and caring people working for them. They are there to help the Veteran and that's exactly what they do. This benefit Dad was awarded with the help of NASV lets him get the care he needs. Thanks NASV!!
Kathy Crowell

If I had to make changes to this organization, I would...

No Changes for me

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2014

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Review from Guidestar
Rating: 5 stars  

Did you know that up to $700.00 is available from the VA to pay towards the burial lot in a private cemetery for US Military Veterans? Did you know that up to $700.00 to pay toward a grave marker to honor our fallen Veterans is available from the VA? I didn't know these things and I missed out. DON'T YOU MISS OUT TOO! Thanks to the National Association of Senior Veterans, I now know of benefits I could have received, if only I would have asked for them or for reimbursement within four years of paying for these services. Now I can let my friends know about benefits available to Veteran's families. There are other benefits available as well, so check out the website at Vetsmatter.org for more benefit information.

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2013

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Review from Guidestar
Rating: 5 stars  

In response to ncalc1; National of Senior Veterans service officers are all accredited and Tripp certified which means that we have direct access to all VA claims online. We have trained many service officers from the county and other Veteran service organizations. In fact, we have had a former General Counsel for the VA attend our classes. NASV does not charge for any services, they are all free.
There are three scenarios in play here: (1)It is clear that ncalc1 did not do their homework or he/she would know that 97% of our membership and donations goes to veteran services which would put us in line with Fisher House that has a A+ charity rating ( confirmed by Independent CPA audit),or (2) ncalc1 has an experience with someone posing as NASV-Veteran Support Center and using our name without permission or (3) maybe one of the people that claims to be an expert in VA A&A, does not file claims and is fact does charge for qualification services and is throwing mud at us because we helped someone for free that he/she would have charged.

We would be most thankful if we could get the facts so we can address the issue and correct it.
I am proud to say that out of thousands of claims that NASV has submitted, we have a 98% approval rate and 0 (zero) complaints from our veterans.
God Bless our Veterans!
I encourage anyone with questions to contact me directly at Joe@vetsmatter.org

Will you volunteer or donate to this organization beyond what is required of board members?

Definitely

How much of an impact do you think this organization has?

Life-changing

Will you tell others about this organization?

Definitely

When was your last experience with this nonprofit?

2013

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Role: Professional with expertise in this field
Rating: 1 stars  

Through the Department of Veterans Affairs, Veteran Service Officers, and County/State Veteran Service officer, Veterans and family members can get support, guidance and information for FREE.

A Nonprofit that reports Administration expenses making up 86% of Total Company expenses earn an F- in charity reporting.

Most nonprofits shoot for administration expenses making up to the 15% area of total company expenses.

I'd LOVE to see a salary report for this company- funny that salary information is not avaliable-
hmmmm..............

How does this organization compare with others in the same sector?

Badly

How much of an impact do you think this organization has?

None

Will you recommend this organization to others?

No

When was your last experience with this nonprofit?

2013

Was this review helpful? 
Role: Professional with expertise in this field
Rating: 5 stars  

7 people found this review helpful

The Veterans Support Center has been extremely helpful, professional, friendly, and courteous. I deeply appreciate their team! Everybody there is eager to help and willing to get you the answer you need.

I've personally experienced the results of this organization in...

how every time I have a question, they have an answer.

If I had to make changes to this organization, I would...

definitely enjoy working with everybody there.

What I've enjoyed the most about my experience with this nonprofit is...

The friendly and helpful attitude of their team.

The kinds of staff and volunteers that I met were...

helpful, courteous, pleasant, and efficient.

If this organization had 10 million bucks, it could...

help a whole lot of veterans.

Ways to make it better...

I could work with them every day!

In my opinion, the biggest challenges facing this organization are...

the number of people needing their assistance

One thing I'd also say is that...

The Sunmark group is reliable, efficient, and sincere.

When was your last experience with this nonprofit?

2009-1-01

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Review from Guidestar
Rating: 5 stars  

1 person found this review helpful

The Veterans Support Center was so helpful in helping us apply for the veterans benefit for my father who is at home and needing care. I don't know how I would have done it on my own.

What I've enjoyed the most about my experience with this nonprofit is...

saved me time and headaches by walking me through the paperwork process.

When was your last experience with this nonprofit?

2010-1-01

Was this review helpful? 
Review from Guidestar
Role: Client Served
Rating: 5 stars  

9 people found this review helpful

The Veteran Support Center was so helpful and kind in assiting with all the questions I had regarding the VA process for our friend. I thank them for being so patient with all my questions and am truly grateful for their support.

What I've enjoyed the most about my experience with this nonprofit is...

How patient and helpful they were when I called.

How frequently have you been involved with the organization?

One time

When was your last experience with this nonprofit?

2010-2-01

Was this review helpful? 
Rating: 5 stars  

4 people found this review helpful

VSC helped me, help my clients qualify for the Aid and Attendance benefit. They joy and relief my clients had when they found out and received the benefit was very satisfying. I have since volunteered to speak on behalf of VSC throughout Michigan, to make sure that our veterans are aware of this valuable benefit available to them

I've personally experienced the results of this organization in...

my clients receiving the Aid & Attendance benefit

If I had to make changes to this organization, I would...

What I've enjoyed the most about my experience with this nonprofit is...

the friendly and professional staff. The are very knowledgable and helpfull to all Vets

Ways to make it better...

I had worked with VSC Sooner

In my opinion, the biggest challenges facing this organization are...

One thing I'd also say is that...

When was your last experience with this nonprofit?

2010-3-01

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Review from Guidestar
Rating: 5 stars  

9 people found this review helpful

WORKING WITH OUR VA SUPPORT VOLUNTEER WAS REWARDING AS WELL AS A PLEASURE. DAVID CASTERIOTO IN FT MYERS, FL FIRST ATTRACTED US TO A BRIEF SEMINAR ON WHAT THE VA COULD DO FOR A FAMILY MEMBER, WORKED WITH US PERSONALLY THROUGH THE APPLICATION(S), ADVISED US ON WHAT WAS NECESSARY FOR THE APPLICANTS FINANCES, INTRODUCED US TO THE CLAIMS EXAMINER FOR THE FLORIDA DEPARTMENT OF VETERANS AFFAIRS, HUNG IN THERE WITH FURTHER ADVISE AND COUNSEL UNTIL BENEFITS WERE ACHIEVED, AND STILL KEEPS IN TOUCH. HE HAS HELPED MANY WITH THIS ARDUOUS TASK AND WE BELIEVE ACHIEVES PLEASURE AND SATISFACTION DOING IT. CAN YOU BEAT THAT?

I've personally experienced the results of this organization in...

the assistance with the paperwork involved. The personal involvement of someone who has had experience in what steps are necessary, how to deal with an organization that as always is understaffed and appreciates the advance work of the volunteer.

If I had to make changes to this organization, I would...

have them be able to publicize the program better in order for more veterans to take advantage of the benefits.

What I've enjoyed the most about my experience with this nonprofit is...

the thoroughness of the assistance and the patience with which it was provided.

The kinds of staff and volunteers that I met were...

helpful and thorough.

If this organization had 10 million bucks, it could...

promote the program and, if necessary, provide some compensation to the volunteers.

Ways to make it better...

I had known about the program a year or more earlier!

In my opinion, the biggest challenges facing this organization are...

insufficient promotion, availability of volunteers and their ability to be knowledgeable about the ever changing details of the program.

One thing I'd also say is that...

Had we not found out about this program and what it could do for the veteran she would be facing financial problems that would have been disastrous for her family and herself.

How frequently have you been involved with the organization?

One time

When was your last experience with this nonprofit?

2009-12-01

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