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Travelers Aid Society Of Metropolitan Detroit

Rating: 1 stars   1 review 259


65 Cadillac Square 30th Floor Detroit MI 48226 USA


Emergency and crises assistance


The organization provides housing placement, as well as emergency and crisis assistance, to individuals and families in transition, the homeless, the unemployed, runaways, victims of domestic violence, vulnerable travelers, the elderly, the handicapped, and children travelling alone in the metropolitan detroit area, the assistance provided includes, but is not limited to emergency counselling and case management, referrals, and financial assistance for emergency food, housing, and transportation.

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Reviews for Travelers Aid Society Of Metropolitan Detroit

Role: Client Served
Rating: 1 stars  

1 person found this review helpful

I was referred to the agency when I was desperate to avoid eviction and was under extreme stress. The case manager asked me to bring $100 cash to her and the necessary documents. When I met her the next day, she collected the money and completed the paperwork...where I witnessed her writing/documentin my financial contribution.

I learned from my Landlord that they received only the partial payment....when I called the Detroit based agency back, the supervisor told me there was nothing she could do until the employee returned from her two week vacation. When I called back to get the name of the Board Chair to write my letter of concern, she was defensive however, she put him on the phone (he had be briefed by her already). They failed to offer any alternative assistance. I proposed a meeting for which he agreed, however, his tone was dismissive and rude. BE VERY CAUTIOUS OF PROVIDING YOUR INFORMATION and anything else TO THIS AGENCY. The staff was secretive and resisted giving me the names of key managers there....I had to do research on my own in order to get names, so that I could file complaints with relevant parties. He said he didnt care...to go ahead and do so.

If I had to make changes to this organization, I would...

Mandate assessment and feedback from all clients served. Results would be returned to a third party.

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