SAN ANTONIO URBAN MINISTRIES

Rating: 3 stars   2 reviews

Issues: Children & Youth, Mental Health

Location: PO Box 28210 San Antonio TX 78228 USA

Mission:
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EIN 23-7223078
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Rating: 5 stars  

In response to the review posted on March 19, 2013 by riczaj01:

We have contacted this reviewer and have confirmed that this is the same individual that was directed to no longer utilize our programs due to verbal threats and aggressive behavior towards agency employees.

On two occasions, this behavior occurred in the presence of children as young as 2 years of age. After the 2nd occasion the individual was informed that due to these incidents they could no longer utilize agency youth programs. Approximately 20 days later the individual posted this review.

The reviewer’s experience with our agency is unfortunate. Regardless, we have noted the concerns and have reviewed policies, parent communication, and curriculum. Family Endeavors’ philosophy is based on the belief that children learn best when they are engaged, interested, and surrounded by knowledgeable and caring adults. As an organization that is constantly striving to improve its services, we take customer concerns very seriously and will use this information to improve our programs.

A report of the incident is on file for qualified Funders. For more information, contact admin@familyendeavors.org.

When was your last experience with this nonprofit?

2013

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Role: General Member of the Public
Rating: 1 stars  

Afterschool care was good, no complaints, but for less money I can send my son to a martial arts dojo his homework is still done, and he gets 3 1 hour martial arts classes a week.

Camps were not good, and we swtiched less then 1 year after joining. They are not parent friendly w/the pick up time, they are poorly organized and cost far to much for what you get.

daycare is horrid, director has zero communication or customer service skills, it is shown in the high turnover of management and staff. The babysitters(if they are not teaching why call them teachers) also did not communicate w/the parents about thier childeren. I recieved a letter from the afternoon 4yr old call babysitter that for 2 weeks multiple childeren had behavior issues and she was reaching out for resolution. Well 2 weeks after the fact it is impossible for a parent to help. Their only interest is in the money you pay them. The pre K curriculum is near non existant, which we were told when we started 1.5 years ago that it would be cutting edge. There were no field trips as promised either. For the price this was a copmlete disappointment.

Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

None

When was your last experience with this nonprofit?

2013

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