RONALD MCDONALD HOUSE CHARITIES OF AUSTIN AND CENTRAL TEXAS INC

Rating: 5 stars   13 reviews

Issues: Health

Location: 1315 Barbara Jordan Blvd Austin TX 78723 USA

Mission: Ronald McDonald House Charities of Austin and Central Texas creates, finds and supports programs that directly improve the health and well being of children and their families.
Direct beneficiaries per year: We served more than 1,740 families in 2012.
Programs: Through the Ronald McDonald House and Ronald McDonald Family Room programs in Austin, we serve over 1400 families a year by providing lodging, meals and support services to families with ill or injured children. Families stay with us for an average of 8 nights. We open our doors to all families from all walks of life. If a family cannot afford to pay the $10 a night fee, we will cover all expenses. We will never turn anyone away regardless of their financial situation. We provide limited burial assistance funds, and bereavement counseling for those who have lost a child.

2011 Top-Rated Nonprofit
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Community Reviews

Rating: 5 stars  

Members of our club, the Town Lake Chapter of the Links, Incorporated, along with several other volunteer organizaitons, cook an evening meal on Sundays a few times a year for the families of the children at Ronald McDonald House. We believe that our efforts bring love and comfort to the families.

Ronald McDonald House is expert at recruiting assistance from diverse sectors of the Austin community.

I've personally experienced the results of this organization in...

the home-like and friendly atmosphere it provides for the patients and their families.

If I had to make changes to this organization, I would...

(I cannot think of any changes.)

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Thank you for taking time to write this great review. We so appreciate your volunteer efforts providing great meals for our families. Thanks for being part of helping children heal in Central Texas. Sincerely, Jan Gunter RMHC Austin

Rating: 5 stars  

My experience with the Ronald McDonald House began in 1984 when my baby brother needed highly specialized care that required our family to travel from Louisiana to the Children's Hospital of Philadelphia. We stayed at the Ronald McDonald House while we were there and the staff bent over backwards to make us feel at home. It made all the difference to have a warm, upbeat place to return to in the evenings after long days at the hospital. I even got to play with other kids who had a sick brother or sister and didn't feel so alone.
Because I understand first hand how much good the Ronald McDonald house does for sick children and their families, I chose to become a volunteer at the house in Austin. Each shift that I work, I get to see the look of relief on the face of a tired mother who walks in the house after a long day at the hospital and sees a freshly prepared meal waiting for her or the eyes of a confused sibling light up when he sees the house's playroom and all of its fun toys.
Relief, comfort, fun - these are the gifts that the Ronald McDonald House brought to my family in our time of need and I am grateful to be a part of passing it along to others.

I've personally experienced the results of this organization in...

.

If I had to make changes to this organization, I would...

.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

A lot

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

Did your volunteer experience have an effect on you? (teaching you a new skill, or introducing new friends, etc.)

Absolutely...

How did this volunteer experience make you feel?

It helps me to feel grounded in a new city. It is a place to come where I can be of service. It gives me a chance to give back some of the gifts that I have been given.

When was your last experience with this nonprofit?

2011

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Claire, thank you so much for taking time to write a review for us and share your story. We're so glad RMHC has meant a lot to you in your lifetime and that you are giving back to support other families now. Thank you!! Jan

Rating: 5 stars  

I was an intern at Ronald McDonald House Charities in Austin for four months and I could not have asked for a better place to work! Everyone was so welcoming and the fun environment felt like one big family. Even though I was there to help them out, they went out of their way to help me by allowing me to take on many fun projects as well as connecting me to as many people as possible.

The most exciting part about working at RMHC Austin was seeing firsthand how their warm and welcoming attitude carried over to all of the visiting families. Through such dedication, they truly made the House feel like a home away from home, and I am so grateful to RMHC and the wonderful experiences they gave me!

I've personally experienced the results of this organization in...

I could see how grateful all of the families were to the RMHC staff for all of their support and kindness.

If I had to make changes to this organization, I would...

Sometimes RMHC has to turn away people if they do not live far enough away from the House. Although the new House is big and beautiful, there is still limited space since there are so many families in need. While this rule makes sense geographically and financially, it was difficult turning people away.

Was this review helpful? 

Thanks for being a fabulous intern, Meagan! It's been wonderful to have you here, and I know you will do well in your next endeavors. Jan Gunter

Rating: 5 stars  

In November 2009 I went into pre-term labor for my daughter. I was not prepared to leave the hospital without her, but because she was a premie she had to stay for nearly two weeks. The volunteers at Ronald McDonald House did everything they could to make our visits to the NICU caring and comforting - We were very grateful to have them as a resource - a home away from home even at the hospital.

I've personally experienced the results of this organization in...

North austin Medical Center

If I had to make changes to this organization, I would...

Not change a thing! The voluteers and leaders in the organization all do amazing work.

Was this review helpful? 

Oh, we're so glad we were able to support you through the Ronald McDonald Family Room. Thank you for sharing your story here! Jan Gunter RMHC Austin

Rating: 5 stars  

Ronald McDonald House has been very good with my family. I had help here in Austin and in San Antonio. I also have volunteered. They helped us with so much with all the comforts of home away from home. Very thankful for this organization that helps families in need.

I've personally experienced the results of this organization in...

They made us feel so comfortable by helping us with meals and a warm bed to sleep in.

If I had to make changes to this organization, I would...

i wouldnt change a thing.

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Thanks for the great review - we're so glad we could be there for your family. Jan Gunter RMHC Austin

Rating: 5 stars  

In February and March of 1998 I stayed at the RMH in Austin. My son was born with a heart defect and I lived an hour away. In the 5 weeks I ws there it was amazing. They helped me out financially and made it feel like home. I had a wonderful 2 bed room with a balcony because you can't smoke in the RMH itself I was about to sit outside and do it with no problems. I had a place to call home that was just a mile from the hospital with privacy and company if I desired. I could speak with anyone there at anytime and no one ever turns their back to you. When my son passed away they showed more love and compassion then I could have ever asked for. (getting teary eyed) I was able to stay there a few more days and get all of my affairs in order and take care of what I needed to. Without them I would have not made it through a lot of the time my baby was there, I would have never left the hospital!

I've personally experienced the results of this organization in...

I have personally experienced the RMH in many forms over the last 13 years. About a year after my son died they sent me a letter telling me they were going to do a memorial Garden for all the babies that did not make it and that my baby was one of them. They invited me out for the ceremony and it was amazing! Just recently I contacted them about pictures of my son's rock because I live so far away now I can't just go up there anytime I want, Jan was amazing in helping me and getting me those pictures.

If I had to make changes to this organization, I would...

I would not change a thing. it to this day brings tears to my eyes when I think about how amazing everyone is that works there and where I would have been had I not had them.

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

How did you find this group?

Recommended by the hospital

When was your last experience with this nonprofit?

2011

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Thanks for sharing your story and for the beautiful review. We're glad that you benefited from our bereavement services through the memorial service you attended. We wish you all the best! Jan Gunter RMHC Austin

Rating: 5 stars  

Our organization has volunteered at Ronald McDonald House of Austin for several years. We have found the staff to be responsive, sincere and concerned about the residents. They provide first rate service and are always trying to find ways to meet the needs of the families and children. It is an awesome place to be during challenging times for families. We are grateful to have them in our community.

I've personally experienced the results of this organization in...

observing what the services mean to the children that have to stay there and the families that are in crisis.

If I had to make changes to this organization, I would...

Assist in providing more resources so they can continue their mission.

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Thank you for volunteering and for sharing your positive experiences here. We so appreciate your faithful support so that we can continue to serve hundreds of families every year. Best to you, Jan Gunter RMHC Austin

Rating: 5 stars  

We have stayed at Ronald McDonald House Austin during my son's 9 surgeries. His last hospital stay was 19 days and I cannot even imagine how it would have been had RMHC Austin not been there for us. We can go grab a hot meal, check our email, get some rest all the while feeling the comforts of "home". I truly cannot thank them enough for what they do not only for us but all families with children in the hospital.

We have been impacted so much that this past year we began volunteering to give back and now we cook dinner every other month at Ronald McDonald House. We were so blessed to provide Christmas Dinner this past year and it is without question the best Christmas we've ever had.

I've personally experienced the results of this organization in...

receiving lodging while my son was in the hospital. I have also been rewarded by being able to give back by making meals for the house.

If I had to make changes to this organization, I would...

have a Ronald McDonald Room in EVERY hospital!

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Angie - thanks for the great review and for sharing your wonderful story here for others to read. We're thrilled that your family has become a big supporter of all things RMHC Austin through providing meals, going on TV on our behalf and being great RMHC Austin ambassadors. Blessings on you all! Jan Gunter RMHC Austin

Role: Professional with expertise in this field
Rating: 5 stars  

RMHC Austin is one of the preeminent Austin non-profit organizations! From their leadership to their fundraising to their operations, RMHC Austin's staff is top-notch. Everyone is singularly focused on how to provide more and better support for the families who stay at the House.

The House is a place where everyone is welcome, whether they are in need of RMHC's services or their to help families with sick children.

I've personally experienced the results of this organization in...

over the past three years as a consultant/vendor for their fundraisers.

If I had to make changes to this organization, I would...

Not much! They do a fantastic job developing relationships with volunteers, donors, companies and the community as a whole. RMHC Austin is an extremely collaborative organization and will continue to benefit through this collaborative approach

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Thank you for your dedicated support to RMHC Austin! We so appreciate your time, efforts and expertise on our behalf as we work to raise funds to support our programs. You're the best! Jan Gunter

Rating: 5 stars  

I have been involved with RMHC in Austin, Texas for over 20 years. The staff and volunteers in this wonderfull charity are top notch. Countless families from our area and beyond are provided a much needed service in their times of need. Being able to have a great enviroment to stay in when their children are facing often long and taxing treatments for devestating health issues helps give them some comfort during this time. The community of volunteers is wonderfull, and extremely helpfull.
The staff does everything they can to help as many as they can. I am both a supporter and Board Member of this wonderfull Charity.

I've personally experienced the results of this organization in...

I have seen the wonderfull results many times.

If I had to make changes to this organization, I would...

Create even more awareness in the community of this wonderfull charity.

Was this review helpful? 

Thank you for this great review of our services, and more importantly, for your long-term commitment to leadership in RMHC Austin. We are so thankful for your dedication to helping families when they need it most. Sincerely, Jan Gunter RMHC Austin