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Operation Smile, Inc.

Rating: 2.85 stars   26 reviews 21,125

Address:

6435 Tidewater Dr Norfolk VA 23509 USA

Mission:

Throughout the world, Operation Smile volunteers repair childhood facial deformities while building public and private partnerships that advocate for sustainable healthcare systems for children and families. Together, we create smiles, change lives, heal humanity.

Results:

In our 27 years, Operation Smile has performed over 130,000 safe surgeries for children born with facial deformities in developing countries. World class medical professionals volunteer their time and services to help us reach the hundreds of thousands of children still waiting for this life transforming surgery.

Geographic areas served:

56 Countries

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More Info

757-321-7645
http://www.operationsmile.org

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Reviews for Operation Smile, Inc.

Rating: 3 stars  

11 people found this review helpful

I have read the reviews, and it seems to me that the problem is the constant robo calls after you get involved so what i will do is send a money order to them and not care about the tax form 5o1 c this way they cant bother me and i can give at my discretion

 
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Role: General Member of the Public
Rating: 2 stars  

18 people found this review helpful

I lived in the Philippines for 15 years and have seen the doctors from Operation Smile. They do good work but the number of patients treated in my area (Davao City) was unavailable. Also, judging by their budget, they do not seem a large enough organization to do a program on a regular basis in any one area. This is particularly true as expenses are about 50% of income. My personal opinion is that the founders, the Magee's, need to step down and turn the program over to more efficient managers. I have ceased contributions for the time being.

 
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Role: Professional with expertise in this field
Rating: 4 stars  

17 people found this review helpful

i am researching this charity and read quite a few negative reviews. The reasoning behind these reviews is surprising. 501c3 are non profit because they have no shareholders . But, for example, you are President of a university or a hospital group , you get a very very large compensation. Most are deservedly so. It costs money to raise money, to run programs and administrate. The $240 does not got" to the doctor" but is the cost of that procedure in these countries. Same procedure here , if done after birth , would cost thousands of dollars. I have been cautious regarding charities, especially where work is done out of the USA. I have other monthly donations and expect costs/fees related to them. If you are getting honest numbers, dont complain. Unless you are a local grassroots organization and have all volunteers, 501c3's cost money. If OS is doing what they say and teaching others along the way then they are satisfying their mission statement and bless them for that. Signed , a soon to be donor.

 
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Rating: 1 stars  

63 people found this review helpful

I used to donate to this charity. However, after reading so many reviews, I have come to the conclusion that most charities have become "profitable enterprises", even though they claim "non-profit 503" IRS slogans. When you do the math of how much money these "non-profit" organization raise through contributions, and how they "spend it" on the field, it really makes one think. Yes. there is the issue of the organization's "expenses", and the "salaries" for the administrative staff. However, what it's most discerning, it's the "salaries" that the top CEO, or COO, or President of the "organization" is making. Then, I am sure that the organization has to spend hundreds of dollars, or millions of dollars on the Legal Team to be able to skirt around the rules of the IRS and State Laws of "non-profit" interests. Then, there are the politics of the "Top" managers. Many years ago, "Smile Train" and "Operation Smile" were one so called "non-profit" organization. Then, the top people couldn't agree on their "objective politics", and they decided to part ways. In the end, they both are two agencies or non-profit CORPORATIONS requesting "donations" for the same objective: "Helping" children with Cleft Deformities. However, upon further investigation, and much research, these two "NON-PROFIT" CORPORATIONS: "Operation Smile" and "Smile Train" seem to outsource their mission to "doctors in the target country to do the job for these two CORPORATIONS", but these doctors don't always get "paid the $240 or $250" per operation. Sometimes these doctors have to go back-and-forth to get remunerated for their services. It's sad that these two named NON-PROFIT CORPORATIONS use the pictures of children with cleft deformities in order to raise millions and millions of dollars a year so that their top management can live in luxury at the expense of the "good-hearted donors" who have to work hard to earn their well deserved salary for themselves and support their families. I used to donate to Smile Train and Operation Smile, but have ceased doing so. Every time I get one of their fundraising envelopes, I simply write in BIG LETTERS: RETURN TO SENDER, and throw it in the mail box.

 
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Rating: 1 stars  

60 people found this review helpful

In September 2014, I committed to monthly donation withdrawals from my checking account to Operation Smile for a 12-month period. I just learned Operation Smile has continued to make monthly withdrawals from my checking account without my consent for an additional two months. When I contacted them today to get this corrected, I was told they have "no way of knowing it was for 12-months only!" WRONG ANSWER. The person on the other end said she could "cancel" withdrawals beginning in December. I said this was not acceptable-I want immediate cancellation, and CREDIT to my checking account for the two unapproved withdrawals. Needless to say, I will never support this organization in the future, and will steer friends and family away, also. VERY disappointing.

 
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Rating: 2 stars  

68 people found this review helpful

I donated one time (paid for one surgery) about 2 years ago and since then I have been harassed with phone solicitation on a frequent basis; sometimes daily phone calls from multiple people. I also receive regular mailings. I don't mind getting mailings but I do mind the harassing phone calls I received. I finally had to get ugly with one solicitor and demanded to be taken off the list. Donating is a great thing to do; helping others who don't have the means to help themselves but when you are harassed on a daily basis it becomes clear this charity has lost it's focus and only appears money hungry. I won't donate to them again.

 
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Rating: 1 stars  

50 people found this review helpful

IF THESE REVIEWS ARE NOT ACCURATE SOMEONE SHOULD HAVE THEM TAKEN DOWN OR AT LEAST CHECKED OUT. BASED ON THEM I WOULD NOT HELP THESE CHILDREN. I HAVE GIVEN TO SO MANY WHERE THE MONEY DIDN'T HELP THE CHILDREN AND IT IS DIFFICULT TO TRUST ANY CHARITIES LET ALONE ON LINE . SORRY SORRY, GET THIS FIXED.

 
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Rating: 1 stars  

69 people found this review helpful

Keep an eye over your bank account because this guys had taken extra mony from mine with out permission.

If I had to make changes to this organization, I would...

Not have people working in comission.

Was your donation impactful?

Unsure

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2013

 
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Rating: 1 stars  

76 people found this review helpful

WORST charity ever, what a bunch of crooks and they now keep calling me EVERY SINGLE DAY!!! I will never, ever donate here again and when I looked them up online, what a surprise to find this:

http://hamptonroads.com/2011/10/donor-beware-your-money-might-not-go-where-you-think

DON'T use your emotions to donate to a cause, you will always lose and the people who need it most never get what they need.

Terrible experience!

If I had to make changes to this organization, I would...

Dissolve the organization

Was your donation impactful?

Unlikely

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2013

 
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Rating: 1 stars  

61 people found this review helpful

Unless you want to be endlessly harassed by obnoxious outsourced operators that live on commission, never do any business with this operation. I tried to do a good deed. My reward is endless phone calls. When I answer one of these calls and ask to be removed from being harassed, the operator hangs up on me before I even finish my request. This charity has lost sight of its mission.

If I had to make changes to this organization, I would...

have it stop abusing a good gesture into an invitation to harass people daily and endlessly.

When was your last experience with this nonprofit?

2013

 
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