Operation Homefront, Inc

Rating: 4.43 stars   70 reviews

Issues: Philanthropy, Economic Development

Location: 1355 Central Parkway S Suite 100 San Antonio TX 78232 USA

Mission: Operation Homefront (OH) provides emergency financial and other assistance to the families of our service members and wounded warriors.

Operation Homefront provides direct services to alleviate a military family’s or individual’s actual/complete emergency financial burden, as well as counseling and/or recovery support. Emergency financial assistance is in the form of checks paid directly to mortgage lenders, auto mechanics, contractors, hospitals, doctors, dentists and other providers. Other emergency funding assistance, which an applicant receives within 24 to 72 hours, includes the following: Financial assistanceEmergency foodEmergency home repairsCritical baby items: formula, food and diapersHome and appliance repairFurniture and household itemsLocal moving assistanceCommunity eventsWounded Warrior Transitional Family Housing
Results: Since its inception, Operation Homefront has provided more than $128 million dollars of funding to programs to benefit military families.

2013 Top-Rated Nonprofit
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Community Reviews

Rating: 1 stars  

1 person found this review helpful

yes i submitted an application (45125) for assistance. I was handled very badly by the case worker assigned to me didn't help. I submitted everything i thought you would need and then I was contacted over a week later stating you needed a lot more things, which i busted my butt providing to you. I was called eventually by y'all only to get a voicemail message left with most of the time was 5 to 10 seconds with no clear intent or instructions. A lot of the time i would call the number right back only to get a voicemail which i would leave and not have my calls returned for a few days only to be told today that you need even more and that if i don't give it to you by tomorrow my case would be closed all while I'm struggling. I don't even have family here which i stayed in this area because of my cancer treatment and don't even have the money to see family for the holidays and on top of that i get treated like this from your organization to the point where i feel all my pride, respect, and dignity was tossed to the side all for a promise of help that doesn't seem like your interested in providing. I will be submitting reviews of all this to my friends, family, service members i know as well as online and writing others to spread awareness of this issue. Im a combat wounded Purple Heart reecipient fighting terminal brain cancer and i feel i deserved better treatment then me made to feel like a beggar, bum and overall worthless person by a non profit that takes money claiming to be here to help us.

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Rating: 3 stars  

My experience here at Homefront has been very positive and also very helpful,I have been helped out in many ways by the GED program tutors. Also when you're involved in this program, they offer food bags. I am very thankful for Homefront and I will always keep in touch!

-SH

How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Likely

How do you feel you were treated by this organization?

Okay

When was your last experience with this nonprofit?

2013

Was this review helpful? 
Rating: 5 stars  

Operation Homefront responded quickly to our families need for a major vehicle repair while my husband was deployed. They were a very caring group of individuals that made me comfortable asking for help. I was treated with respect and concern from start to finish. They handled the entire case quickly! We are so greatful for this spectacular organization!

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2013

Was this review helpful? 

Car trouble grinds everything to a halt. So it's truly our honor to step in and help families like yours who give so much to defend our country. We wish you all the best.

Rating: 5 stars  

My experience here at Homefront was very positive because the staff here is very educational. They push you to your highest learning ability. Homefront changed my life in so many ways. Once I leave here I will continue my education for a better career. Homefront push every woman and will change their life for the better. Homefront everyday tell you that you will be successful and always have faith in yourself because they have faith in you. Sincerely, L.C.

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2013

Was this review helpful? 

We are so glad your experience with us has been positive. You sound like a motivated, intelligent person who is ready to pursue a great future. We wish you all the best!

Rating: 1 stars  

1 person found this review helpful

I've been tying to contribute to this non-profit for bookbags for military families this week. Their website does not process. Tried calling. No one was at their desk to take an over the phone contribution. A receptionist then informed me that I did not know how to use my computer. Great. Two Master degrees with distinction and BA summa cum laude. My husband worked in IT for 30 years. So, there went the contribution.

Was your donation impactful?

No

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2013

Was this review helpful? 

Thank you so much for your desire to give back to military families through Operation Homefront. We apologize that there were issues processing your gift online. We want to be sure this matter is resolved. If you would be willing, could you please share what you did, any screen shots or error messages you received along the way? We want to try to figure out what happened. You can email that information to socialnet@operationhomefront.net. Again we sincerely apologize for any frustration this has caused you.

Rating: 4 stars  

I was truly blessed when I was able to attend a caregiver retreat with the Hearts of Valor. But, at that time it was known as Wounded Warrior Wives.

After attending the first caregiver in retreat in El Paso, TX it improved my mental status. I wasn't in the dark well I had already been there, but was swimming my way out of the water I suppose. This caregiver retreat wasn't a go the to an amusement park, or a lodge, or getting a massage. It was much more than that. I was a knowledge base retreat, educational, and an eye opening experience.

I learned the difference between TBI and PTSD and the two specific signs to know the difference of the two. I only wished our VAs would listen to it. The re-enacting of roles that we face daily was a shocker, even for high ranking service members. The counselors that we available to us, were tremendous and knew exactly to say, when to say and how to say it.

I wish the sponsorship of Tri West had not ended to offer more support for others so they too will know they are not alone.

If I had to make changes to this organization, I would...

Be available in areas that are not bases or hospitals so they could benefit from the pack back giveaways or the Christmas Holiday stuff they do. Not to reject applications that are for regular retired or served in Iraq 2005. Don't ya think they have PTSD or TBi too, but not found only later. Contact members yearly to see if they still need services from the organization if not remove them.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2013

Was this review helpful? 

Thanks so much for sharing your experience about our retreat in El Paso. Very few can comprehend the challenges of a caregiver. We're glad you could join us to get support and connect with a great group of women who understand exactly where you're coming from.

Rating: 5 stars  

I am a 40% disabled veteran (pending 60%) and i have a occupational impairment. I had been having money issues and my disability check had not been cutting it. OH paid my rent and the past due and gave me $100 for food assistance that I did not request. I recommend them to ANYONE in a bad situation.

How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2013

Was this review helpful? 

Thank you for sharing your story. It's our honor to help people like you who sacrifice for our country. And we are grateful to all of our supporters who make it possible. Our best to you!

Rating: 5 stars  

I am a disabled 2X OEF wounded warrior who served in the U.S. Army for 6 years. My wife and I had just recently relocated for work with our 11 month old son, when we found out we were expecting our second edition to our family. With both of us working four jobs between the two of us, learning how to be parents, and dealing with some of my medical issues, we were completely lost when our primary vehicle broke down on the side of the road. We looked into several different financial assistance programs and started to consider selling some of our furniture when we reached out to Operation Homefront. My first impression was very positive, just from a client service perspective. Once we were finished with our application process, we were assigned our case manager Will. He was incredibly helpful and supportive to circumstances and made sure that we felt confident that help was on the way. Not only did Will and his team at Operation Homefront assist with vehicle repair, but they also send us a gift card. Thank you Operation Homefront, Thank you Will and his team, and thank you all the supporters of such a worthy cause. My family is very grateful and will always remember your kindness.

How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2011

Was this review helpful? 

We are always encouraged by stories like yours -- a great family of patriots who just need some help when a crisis arises. We are grateful to those who support us so we are able to help someone like you get through a rough spot. It is our privilege to provide assistance because you have sacrificed so much for our country.

Review from CharityNavigator
Rating: 5 stars  

my husband was injured in OEF, OIF in 2008 & again in 2010 on his knee. Well Jan. 15th 2013 our 3rd son had surgery on his skull at the age of 3 months! so we have been trying to catch up on other bills. Operation Homefront helped us pay some of our bills. they are by far the best none profit company to help military families of injured soldiers! Thank You Operation Homefront!!

How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2013

Was this review helpful? 

Thank you for your service! It's our honor to step in and help when we can. We wish your family all the best and quick recovery and good health for your son!

Review from CharityNavigator
Rating: 4 stars  

I am a disabled Iraq War Veteran. I received assistance from Operation Home Front, that prevented my house from being foreclosed. They also assisted me in auto repairs I desperately needed because I only have 1 vehicle to get around in. I am glad there are organizations out there like this to help Veterans. Thanks to everyone at Operation Home Front and God Bless each of you!

How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2013

Was this review helpful? 

Thank you for sharing your story. We are honored to make a difference for families like yours who have given so much to serve our country. We are grateful to the people who give their time and dollars to make all of this possible.

Review from CharityNavigator