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Operation Homefront, Inc

Rating: 4.24 stars   78 reviews 8,206

Address:

1355 Central Parkway S Suite 100 San Antonio TX 78232 USA

Mission:

Operation Homefront (OH) mission is to build strong, stable, and secure military families so they can thrive in the communities that they have worked so hard to protect.

Operation Homefront provides direct services to alleviate a military family’s or individual’s actual/complete emergency financial burden, as well as counseling and/or recovery support. Emergency financial assistance is in the form of checks paid directly to mortgage lenders, auto mechanics, contractors, hospitals, doctors, dentists and other providers. Other emergency funding assistance, which an applicant receives within 24 to 72 hours, includes the following:

  • Financial assistance
  • Emergency food
  • Emergency home repairs
  • Critical baby items: formula, food and diapers
  • Home and appliance repair
  • Furniture and household items
  • Local moving assistance
  • Community events
  • Wounded Warrior Transitional Family Housing

Results:

Since its inception, Operation Homefront has provided more than $128 million dollars of funding to programs to benefit military families.

Direct beneficiaries per year:

Last year, Operation Homefront provided $4.2 million in emergency assistance to 2,300 military, veteran and wounded warrior families.

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More Info

www.operationhomefront.net

Reviews for Operation Homefront, Inc

Role: General Member of the Public
Rating: 1 stars  

I strongly believe that "Operation Home Front" is a great organization however I have friends of color that after registering for a home for six months to a year and nothing. Even when houses show up three to four times, my friends register after seeing that no one wants it and nothing. My Caucasian friend registered for a home and as soon as it closes gets a call three days after on registering one time. This is a big problem with the program and should be investigated from the outside and see the statistics between people of color and Caucasians.

 
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Rating: 5 stars  

I am surprised by the bad reviews of this organization, I really am. I volunteered for them at Fort Lewis, WA and personally saw the dollars spent, items given and time donated to help wounded and non-wounded service members and their families. The fact that someone has complained about a FREE house in these reviews should tell you something. There is a vetting process. YES, you need to qualify and NO they aren't going to make the car payment on your $60,000 truck. The services they provide are for people who are REALLY struggling-people who can't keep their electric on, can't feed their kids, can't have Christmas, spouses whose active-duty soldier decided to cut her and the children off while deployed with no place to live. No organization is perfect but if you are angry because you just didn't get a check and you feel you "deserve it", sorry, that's not how it works. My director spent every night, weekend and holiday solving other people's problems and making sure everyone in true need was taken care of. She connected people with resources, paid bills, bought Christmas gifts, answered phone calls in the middle of the night. You can't even fathom what it takes to run this organization. Here's the bottom line: If you were given something you didn't have before calling them, be grateful. If they couldn't help you, they didn't owe you anything in the first place. That doesn't make them a "bad" organization.

 
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Rating: 5 stars  

Not only have they helped me and my family personally, they helped the Family Readiness Group for my husband's ship while it was deployed. They are amazing and great people.

 
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Rating: 2 stars  

2 people found this review helpful

First off I will say you can receive a home from this organization however the condition of the home is the real issue. It seems like all major appliances began to break down as soon as the home was deeded over. Even a maintenance man who oversaw the remodel said the organization went very cheap on the remodeling. Now I'm greatful for the opportunity I was given with a free home but these homes are donated by Chase bank which means no one is really paying for it and you have celebrities like Tim McGraw and Kenny Chesney donating time and money along with common people but they cant afford to put a decent dishwasher or dyer (which has broken as of late). They couldnt even put a garage opener on for a 100% disabled vet to help lighten the load especially in the snow. My windows were broke and the organization said they would fix it but that never happened. Twice they miscalculated our property taxes and expected me to make up for there mistake financially. After the first year I couldn't wait for the deed. All i want to do now is sell this place and move on. A bit of advice: research your property taxes of the area you are applying for; don't except the home if you are not satisfied; dont purchase the home appliance warranty they offer because its crap! And enter this situation knowing the home might not be what you want or in great condition however if you can stomach it hold on for the probationary period then sell and get a few 100 grand and get what you really want. My experience might have been easier if i knew this coming in. Good luck

 
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We are sorry to hear this was not a positive experience for this family who is receiving a mortgage-free home as part of our Homes on the Homefront program. We do our best to match the right home with the right family at the right time. Each home may have maintenance issues, as any home does, and we do our best to explain what the family will need to cover as part of the deeding process, as they will need to maintain the home on their own eventually. Families can choose to walk away from the home at any point during the program, and the home would then be awarded to another family.

Role: General Member of the Public
Rating: 5 stars  

1 person found this review helpful

This is a great organization they do their best to help any way they can. I see that some people are upset that they weren't able to help them. I believe that the people who are upset dealt with some of the bad apples that every business has. I think that people didn't read the requirements before trying to apply. I would recommend them to any soldiers in need who fit the requirements.

 
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Thanks so much for your review. It's our honor to help build strong, stable and secure military families.

Role: General Member of the Public
Rating: 1 stars  

Asked for help, turned down.. Should be "help only if your wounded"

 
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Review from Guidestar
Rating: 1 stars  

Very poorly led and managed organization.

 
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Rating: 1 stars  

3 people found this review helpful

awful company they only care about exploiting photos of wounded veterans and don't offer any real help to majority of the veteran community in need and struggling

 
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Please feel free to contact us at socialnet@operationhomefront.net and we can have someone get in touch with you and do our best to address any questions or issues.

Rating: 1 stars  

3 people found this review helpful

yes i submitted an application (45125) for assistance. I was handled very badly by the case worker assigned to me didn't help. I submitted everything i thought you would need and then I was contacted over a week later stating you needed a lot more things, which i busted my butt providing to you. I was called eventually by y'all only to get a voicemail message left with most of the time was 5 to 10 seconds with no clear intent or instructions. A lot of the time i would call the number right back only to get a voicemail which i would leave and not have my calls returned for a few days only to be told today that you need even more and that if i don't give it to you by tomorrow my case would be closed all while I'm struggling. I don't even have family here which i stayed in this area because of my cancer treatment and don't even have the money to see family for the holidays and on top of that i get treated like this from your organization to the point where i feel all my pride, respect, and dignity was tossed to the side all for a promise of help that doesn't seem like your interested in providing. I will be submitting reviews of all this to my friends, family, service members i know as well as online and writing others to spread awareness of this issue. Im a combat wounded Purple Heart reecipient fighting terminal brain cancer and i feel i deserved better treatment then me made to feel like a beggar, bum and overall worthless person by a non profit that takes money claiming to be here to help us.

 
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Rating: 3 stars  

1 person found this review helpful

My experience here at Homefront has been very positive and also very helpful,I have been helped out in many ways by the GED program tutors. Also when you're involved in this program, they offer food bags. I am very thankful for Homefront and I will always keep in touch!

-SH

How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Likely

How do you feel you were treated by this organization?

Okay

When was your last experience with this nonprofit?

2013

 
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