Multiple Sclerosis Association of America, Inc.

Rating: 3.25 stars   4 reviews

Issues: Human Services, Cancer

Location: 706 Haddonfield Rd Cherry Hill NJ 08002 USA

Mission: The Multiple Sclerosis Association (MSA) is a leading resource for the entire MS community, improving lives today through vital services and support.
Programs: MSAA provides free, vital programs and services in all 50 states, such as: a toll-free Helpline; award-winning publications including a magazine, The Motivator; website featuring educational videos and research updates; S.E.A.R.C.H.â„¢ program to assist the MS community with learning about different treatment choices; a mobile phone app, My MS Managerâ„¢; a resource database, My MS Resource Locator; equipment distribution; educational events and activities; MRI funding; and more.

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Community Reviews

Rating: 2 stars  

How can this charity be 3-star rated by CharityNavigator and 4-star rated by Guidestar reviewers when they dedicate less than 1/2 of revenues (44.3%) to "programs" and OVER half (51.6%) of revenues to FUNDRAISING? It seems that the National Multiple Sclerosis Society (81% of revenues to programs) is a much better "charitable investment".

If I had to make changes to this organization, I would...

Restructure my financials in order to deliver more "bang for the buck". Executive salaries and administrative costs are quite within reasonable limits, but FUNDRAISING is WAY out of kilter for the tastes of good stewards.

Was your donation impactful?

Unsure

How likely is it that you would recommend that a friend donate to this group?

Unlikely

How likely are you to donate to this group again?

Unlikely

When was your last experience with this nonprofit?

2013

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Review from Guidestar
Rating: 5 stars  

1 person found this review helpful

I am a donor and friend of two people who are Multiple Sclerosis patients. Both receive wonderful support and advice from this group. Their lives are made better through the work of these people and I am appreciative of their hepl.

Was your donation impactful?

Likely

How likely is it that you would recommend that a friend donate to this group?

Likely

How likely are you to donate to this group again?

Likely

When was your last experience with this nonprofit?

2013

Was this review helpful? 

Hello Mariel, Thank you for your review of the Multiple Sclerosis Association of America (MSAA) MSAA is a leading resource for the entire MS community, improving lives today through vital services and support. We appreciate your kind words and are glad to have helped your two friends. Please know that we are always available if you have any questions (800) 532-7667. Best, Angel Galiazzi MSAA

Review from CharityNavigator
Rating: 1 stars  

I was phone solicited today and found the agent who called to be unlistening and disrespectful of my views. I understand that the fundraiser's goal is to get me to give money, but to continue arguing with me after I explain my reasons for not donating not once, but 3 times, really rubs me the wrong way. I would not EVER contribute to this organization.

Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

Some

When was your last experience with this nonprofit?

2012

Was this review helpful? 

Hello Camille, I am sorry the delay in our response and I apologize for the inconsiderate phone call you received from our telemarketing firm. Please understand that we work with a third party company to manage our national telemarketing efforts. I ensure you that we take your comment very seriously and we will look into this matter. If you'd like to contact me directly, please do so and provide me with any additional information you have on the telephone call so that I can look into it. Again, I apologize for your experience and I ensure you that MSAA does not intend to pressure or disrespect any potential donors. Please feel free to contact me directly at (800) 532-7667, ext. 117. Angel Galiazzi Manager of Special Events MSAA Headquarters

Review from CharityNavigator
Rating: 5 stars  

2 people found this review helpful

I am writing this review both as a client served and a volunteer.

When my wife was diagnosed with MS three years ago and we sought out information and assistance, this organization was the first one to step forward with the programs and services they provided to the MS person and their family.

The quality of the programs they provide and the compassion shown to us were nothing short of exceptional. They did more than anyone could expect and made the information available to us to live with this dreadful disease.

From their mobility equipment, cooling and lending library programs, they have made our life and more importantly my wife's quality of life much better.

Since moving here to Arizona, we have also had the opportunity to attend their patient education programs. Again, mere words do not do justice when you talk about the quality of their programs. They are just outstanding. We recently had the opportunity to volunteer and not just attend, a program designed for children of parents with MS. The program was both moving and inspiring and brought tears to our eyes at times. The presenters of the program were very well familiar with the issues that we as parents face about what to tell our children about MS. The children also got to get a feel for what their parent is going through as well.

The MSAA is a spectular organizaion who lives up to its mission statement and they definitely take the "do no harm to the MS patient and their family or support system approach."

They are a leader for other MS organizations to follow and need to be given all the appropriate credit in that respect.

Finally I would like to say that having started an "MS Encouragement Group" here in Arizona, I can't say enough about how valuable the information and programs they provided and in particular to our members have helped enhance their quality of life as well.

Its very comforting to know that we have this great resource available to not only ourselves but to our members and that when you call, they are not afraid to roll up their sleeves and step in to see how they can help. They oftentimes offer help you did not even know was available.

What a valuable resource to the MS Community.

I've personally experienced the results of this organization in...

the way information and programs are administered to the MS community.

If I had to make changes to this organization, I would...

nothing

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Review from Guidestar