Terrible customer service. Upsetting and bad management of sensitive information. Way too expensive. Also has a very, very high euthanasia rate that no one ever talks about. Before I knew about alternatives, I thought it was the only place to go for emergency veterinary care, but now I would work hard to go elsewhere unless absolutely necessary.
I found a nice little dog, and wanted to adopt. He had a long "wait list". I said I want to adopt him, I had everything I needed, all documentation etc. They said there are others before me but I insisted on filling out the documents. Why is this dog in a cage when I have a good home for him? I come back every day, and he is still "waiting for people who are going to adopt him who came first". 5 days I come in and take the dog out, and still they are waiting for someone else to adopt him. I finally call corporate and rip them a new one. I have donated to this charity, and now I know they are taking care of dogs who could have been adopted to good homes, but they won't cooperate. I don't know who they were holding this dog for, but he was someone's pawn. I wouldn't go away, so they finally let me adopt him. There were others who wanted this dog before me, but the squeaky wheel got the oil. They all acted nice, but there's something rotten in Denmark (or in this case Methuen).
The MSPCA saved my cats' lives. My boys were being kept in a tiny, filthy cage in a hoarder's house, and if the MSPCA had not rescued them I'm not sure who would have. This organization helps so many abused animals who have no where else to go. My cats were in miserable condition after being rescued, and the MSPCA made sure they received all the veterinary care they needed (which cost them far more than the adoption fee I paid). We have since brought them to meet with three different vets (including two specialists) and were extremely pleased with their friendly, compassionate and knowledgeable service. I can sleep easier knowing their emergency services are available 24/7. I also appreciate that they work to create comfortable environments for their animals, who have more living space than they would at many other shelters. They also keep many animals (even older ones!) up for adoption for long periods of time, truly trying to give them the best chance at a new forever home. The tragic reality is that millions and millions of US pets are homeless, and the MSPCA should not be blamed for being unable to help every animal in need. Their lifesaving work reaches thousands of animals each year.
MSPCA/Angell.....Where should I begin? If I could give you negative stars for this review I would! This once great humane society is now nothing more than a bloated, mismanaged, corporate nightmare! This organization has squandered millions upon millions of dollars on their bloated executive salaries and benefit packages as well as throwing away countless millions building massive animal hospitals-only to close the doors less than 10 yrs. later!
They invest only the tiniest of their dollars towards spay/neuter campaigns and they kill HEALTHY animals in their shelters all the time without a second thought.
Don't believe me? Just read their 990's from the past 20 years and then ask yourself where all those countless hundreds of millions of dollars went. The answer won't be towards helping animals.
MSPCA needs a NEW Board of Directors and a clean sweep of their lazy, greedy, full of themselves management. This is NOT the way to run a humane society in the 21st century. Shame on you Mspca!
Review from CharityNavigator