INDIANA STATE COUNCIL OF ROOFERS HEALTH AND WELFARE FUND
Rating: 1 stars 1 review 412
Location: 3440 Kossuth St Lafayette IN 47905 USA
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Last year I was notified by my doctors office that my bills were not getting paid by my Insurance, so I called Indiana state council of roofers health and welfare fund and was told they did not receive my paperwork. This was about 3 months after we sent it in to the address provided and we had not been notified by the Insurance company. So we asked them to mail another copy and we filled it out and we resent it, and once again the doctors office called and said they were still not getting paid, So we asked them to mail another copy. When we received it we filled it out for the third time and sent it to the address provided P.O. Box 5767 Lafayette In. 47903-5769 So once again I contacted the Insurance company and was told they had not received anything from us. Once again I was informed that the bills were not getting paid and were going to collections, so I contacted the Insurance company and spoke with someone in costumer service and ask for the form to be e-mailed to me and she did but said she would need to have the original forms mailed to her and we did this. So I call this morning and I am told that they don't e-mail forms and that their mail goes through a mail sorting company. I told her that I felt that this was a way for them to deny claims because if the mail sorting company does not deliver your mail to them then your claim is denied even though you have done everything expected. I think this company needs to be Investigated for Insurance fraud because I don"t think I'm the only one this happening to.
If I had to make changes to this organization, I would...
Do direct mail so they can't claim they did not receive it
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