Humane Society Silicon Valley

Rating: 4.86 stars   49 reviews

Issues: Animals, Children & Youth

Location: 901 Ames Avenue Milpitas CA 95035 USA

Mission: To save and enhance lives - both two-legged and four-legged.

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Community Reviews

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Rating: 5 stars  

HSSV makes such an incredible difference in the lives of our special animals in need of security, love and a forever home. The Animal Community Center is amazing in its environmental design (earned the LEED's designation), attractiveness and comfort. The "guests" live in glassed and airy condos while they are with us. The organization and staff of HSSV are so incredibly professional and compassionate. The huge family of volunteers and foster care homes are so significant to the heart of the HSSV Mission. HSSV has incredible community outreach/educational programs including Camps that always have a wait list for the young people. HSSV is instrumental in helping and working with other shelters in the area to save lives and increase adoptions with great success. The medical facility and vets and staff are state of the art and so integral in saving so many precious lives. The Kitty Nursery is special and allows the needed extra care, love and attention that these babies at risk require. I am so very proud of the HSSV community and the many lives that are saved and enhanced--both human and animal--because of the incredible work of HSSV. I am honored to be on the Board of this outstanding organization.

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Will you volunteer or donate to this organization beyond what is required of board members?

Definitely

How much of an impact do you think this organization has?

Life-changing

Will you tell others about this organization?

Definitely

When was your last experience with this nonprofit?

2013

Rating: 5 stars  

Humane Society Silicon Valley (HSSV) has formed a coalition of all shelters in Santa Clara County and together they have done extraordinary work in saving the lives of homeless animals. The HSSV staff, under the professional, caring leadership of Carol Novello, works tirelessly to improve and excel every day - everyone is on the same page with regard to the mission and it shows in the results. I couldn't be more proud to be associated with HSSV.

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Will you volunteer or donate to this organization beyond what is required of board members?

Definitely

How much of an impact do you think this organization has?

Life-changing

Will you tell others about this organization?

Definitely

When was your last experience with this nonprofit?

2013

1 previous review
Rating: 5 stars  

The allegation in the most recent post could not be farther from the truth. I have served on the HSSV board since 2008, when Chris was President, and I recently became board chair. I can attest to the fact that under Carol's leadership, HSSV is continuing the excellent lifesaving work that Chris began and is saving the lives of a great percentage of all animals than ever before. Sue Diekman

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Will you volunteer or donate to this organization beyond what is required of board members?

Definitely

How much of an impact do you think this organization has?

Life-changing

Will you tell others about this organization?

Definitely

When was your last experience with this nonprofit?

2012

Review from CharityNavigator
1 previous review
Rating: 5 stars  

4 people found this review helpful

As a donor of HSSV, I care a lot about how my contributions are used. The communication I get from the staff of HSSV is exemplary - they show their appreciation in many ways. Most importantly, they give me feedback on the impact my contributions make, often very specifically, depending on the purpose for which I made the gift. This matters a lot to me because my whole motivation for making gifts to HSSV is because I believe in their mission to save and enhance lives - both animal and human.

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I've personally experienced the results of this organization in...

the way they use and account for my contributions

What I've enjoyed the most about my experience with this nonprofit is...

the professionalism of the staff coupled with their incredible love for the animals in their care

The kinds of staff and volunteers that I met were...

wonderful!!

If this organization had 10 million bucks, it could...

complete the capital campaign and begin to build an endowment

How frequently have you been involved with the organization?

About every six months

When was your last experience with this nonprofit?

2010-1-01

Rating: 5 stars  

HSSV is a wonderful place with unmatched service. As soon as you walk in to their amazing facility, you will instantaneously sense the care and passion the workers/volunteers have for these animals. As I toured the building, I was impressed to see clean rooms with food and water for all of the animals. More importantly, the animals looked well cared for and they were generally excited to see guests peeking in to the rooms.

Having the opportunity to speak with some of the volunteers and leadership at HSSV, I am happy that HSSV is part of my community. Every animal they save and every adoption they make, HSSV is coming one step closer to their goal. I encourage you to go check it out for yourself (you will be impressed, and you might walk away with a furry friend).

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How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2012

Rating: 5 stars  

HSSV goes out of its way to make sure that baby cats and dogs get even more care and attention to help them along until they get loving adoptive homes. For example, HSSV has created a kitten nursery especially for underage kittens and nursing mama and babies to provide a safe environment for these babies to grow up before they’re big enough for adoption (we will be fostering babies this kitten season). They also have the P.U.P. Program, which I wasn’t aware of until I learned about it a year or so ago. In this program, if your cat or dog has a litter of babies, you can receive help finding homes for the babies through HSSV’s adoption program. HSSV will vaccinate, spay/neuter the babies and find them great homes, and not only that, HSSV will also spay mom for free! If that’s not a caring organization, I don’t know what is! It was through this program that I have come to know HSSV best, and through which my family and I had the most wonderful and special experience.
About a year ago during the holidays, our 15-year-old Australian cattle dog (the best dog in the world, I might add) was diagnosed with kidney failure and wasn’t expected to survive past the end of the year. With his daily treatments and frequent visits to the vet hospital, it was a really stressful time. It was also during this time that we brought home to “foster” a 12-week-old Chihuahua mix that was brought to HSSV through the P.U.P. program. Though we were apprehensive about bringing home a rambunctious little pup to a sick old dog, we were thrilled that this pup was destined to be adopted by a family member, and it was only supposed to be for a few days. So, we took the chance and brought home the pup. It was the best decision we could have ever made. Our old dog perked right up, appointed himself as chief puppy-raiser, and found a renewed sense of purpose. He had a reason to live, and it was his job to take care of this puppy. And, that he did. He took his new role as puppy boss very seriously. He also proved his veterinarians wrong and lived well past his expected life span. It was this puppy that came to us from an unwanted litter that kept our old sick dog alive for so long. Though our old dog has since passed, this little Chihuahua mix is still with us (we have adopted her) and continues to bring joy and happiness to our home on a daily basis. If it wasn’t for HSSV’s commitment to the community and if it wasn’t for the P.U.P. program, all this would never have happened. Our family will be forever grateful for such a wonderful experience and because of it we will always support the efforts of HSSV to continue providing much needed support to the community. Thank you, HSSV!

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How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2012

Rating: 5 stars  

In my experiences with HSSV, the leadership has always been OUTSTANDING, and the current CEO, Carol, continues to handle her leadership and management role in the same outstanding manner as her predecessors. It is indeed unfortunate that some slanderous individual has attempted to belittle her performance by making totally untrue remarks on this web site. Such individuals only serve to denigrate the entire non-profit community, HHSV in particular, and serve no useful purpose at all. Keep us the good work Carol and make sure HSSV remains a world leader in the care and maintenance of stray and unwanted animals in the bay area.

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Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2012

Rating: 5 stars  

We have been donating to this organization for a couple of years now because we are impressed with their whole approach to the treatment and placement of animals.

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Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Likely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2012

Rating: 5 stars  

I first became familiar with Humane Society Silicon Valley when I decided I needed to do something about the 25 scrawny and suffering feral cats living in my apartment complex and the many kittens they were producing every year. The Humane Society helped me with everything including a class on the TNR program, loaning me the traps, giving me trapping advice, doing the spay/neuter surgeries, microchips, vaccines and treatments - not to mention finding homes for all the kittens. Now the colony has stabilized at 5 healthy and robust adult cats which I care for and the program is working better than I ever imagined. I couldn't be happier with the help I received from HSSV. They really know what they are doing.

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Will you volunteer or donate to this organization?

Definitely

How much of an impact do you think this organization has?

A lot

When was your last experience with this nonprofit?

2012

Rating: 5 stars  

I have been nothing short of impressed by the caliber of the staff, programs, events and stewardship I have received through my association with HSSV. This is an organization that cares DEEPLY for the well-being of animals and to a person I can tell that the staff are part of this organization to make a difference. There are many animal welfare organizations that exist, and I support them to a lesser degree, but I have chosen to focus my giving specifically on HSSV because of the caliber of excellence that it represents. I encourage my friends, colleagues and even people I meet briefly to get to know HSSV and the staff and programs. Once you know them you will love them and you will want to support them in the vital work that they are doing to help save animal lives. During this holiday season I would STRONGLY encourage you to make a donation and support their important mission!

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Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2012

Rating: 3 stars  

2 people found this review helpful

I have supported the Humane Society of Silicon Valley for the past many years and hope to continue my support. My concern is that less than 80% of expenses go to actual program activities and fundraising is over 14%. In addition, for a charity of this size, the CEO compensation is on the high side: 2.4 cents of every dollar go to the CEO. I hope future fundraising costs can be reduced and the CEO compensation be more in line with similar charities.

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Will you volunteer or donate to this organization?

Likely

How much of an impact do you think this organization has?

A lot

When was your last experience with this nonprofit?

2012

Review from CharityNavigator
Rating: 1 stars  

1 people found this review helpful

HSSV euthanizes [kills] young, healthy animals in order to make room for animals that are more easily adopted. This new policy began under the current CEO, Carol Novello. This is nothing but bean counting at the expense of helpless animals. Under the previous CEO, Chris Benninger, animals were kept util adopted [except under extremely unusual circumstances, such as a dog that bites everyone who gets near]. Young, healthy animals were never killed for convenience, until Novello came on board. Now HSSV kills healthy young animals -- for Novello's bragging rights for having adopted out "X" number of animals.

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Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

A lot

When was your last experience with this nonprofit?

2012

Review from Guidestar

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