Goodwill Industries of the Southern Piedmont, Inc.

Rating: 4.8 stars   10 reviews

Issues: Job Training, Human Services

Location: 2122 Freedom Dr Charlotte NC 28208 USA

Mission: Goodwill Industries provides workforce development services that enable individuals with employment barriers to achieve their highest level of personal and economic independence.
Geographic areas served: Southern Piedmont of NC & SC
Programs: At Goodwill Industries of the Southern Piedmont, we put people to work. In 2004, Goodwill provided workforce development services to more than 6,700 people. Through comprehensive workforce development services, we put people to work everyday: People who are underemployed and struggling to make ends meet and people who, because of a disability or economic barrier, have not had the opportunity to gain specific and viable skills. Goodwill provides the training and services necessary for people with vocational barriers to obtain, maintain and improve employment opportunities. With job centers in Mecklenburg, Gaston, Cleveland, and Lincoln Counties, we move closer to achieving our vision of becoming the region's leader in assisting persons with vocational barriers to gain employment and independence. At Goodwill, we believe that every individual deserves the opportunity to experience the dignity and self-esteem that comes from productive work. We also believe that the entire community benefits when every able adult is engaged in productive work. Career Development ServicesWe match individual skills and abilities with employers' job needs, and provide job readiness training to help prepare individuals for the world of work. We offer retention strategies to assist participants in maintaining employment and exploring career development opportunities. Employment Skills Training Services - Careers in Banking, Call Center/Customer Service, and Careers in Hospitality Training Programs Organizational Employment Services - Sheltered Employment and Work Activities - Provide long-term job and work experience training for people with severe vocational barriers.- SWEEP (Supervised Work Experience and Education Program) - Combines classroom instruction and hands-on work experience to prepare individuals with a mental disability for work. Employment Support Services - GAIN (Greater Access to INdependence) - Provides instruction in independent living skills in areas such as money management and transportation for people with vocational barriers.- Deafness Services - Serve the needs of people within Goodwill training programs who are deaf and have vocational barriers. Goodwill's Deafness Services provide access to vocational training programs at Goodwill through interpreter services and goal-setting for individuals.- Coaching Services - Provide placement assistance through on-the-job training with a trained work counselor who assists both the employee and the employer during and beyond the training period.- Vocational Assessment Services - Provide the identification of aptitudes and abilities for individuals, matching skills with job goals. Assessment Services, through the evaluation process, identify future training needs for the individual to achieve his/her vocational goals.- Work Adjustment - Provides a realistic work setting to evaluate individual work habits and abilities.

2010 Top-Rated Nonprofit
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Community Reviews

Rating: 5 stars  

5 people found this review helpful

When people think of Goodwill, they often think of a great place to shop for inexpensive treasures or the perfect place to donate their unwanted items... what most don't realize is the tremendous impact Goodwill Industries of The Southern Piedmont is making in our community. Goodwill is providing top-notch job training for those in need for many industries from construction to banking and changing lives not only of the individuals trained, but of their families as well. I’ve been personally brought to tears at Goodwill graduation ceremonies watching the pride of these Goodwill trainies as they celebrate their accomplishments. Work gives a human being a place in our community and self-worth. Belief and hope in a better tomorrow… This is truly what Goodwill is providing on daily basis. Keep donating, shopping and get involved with Goodwill Industries of The Southern Piedmont!

The kinds of staff and volunteers that I met were...

just the type people you would like to have working or volunterring for your company. They are always hard working, well organized and committed to taking Goodwill of The Southern Piedmont to the next level.

How frequently have you been involved with the organization?

About every six months

When was your last experience with this nonprofit?

2009-12-01

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Rating: 5 stars  

6 people found this review helpful

Until a few years ago, I only looked at Goodwill as a place to donate my used items. I knew that they were reputable, but I had no idea what they did with the revenue they generated from the resale of these items. I then saw a tv ad for Goodwill that explained that the money went towards job training. In this economy, that is great news for our community! I've always found their donation sites and stores to be clean and the staff is always friendly and helpful. I recommend GWSP to everyone and will continue to support this wonderful cause by donating and shopping!

What I've enjoyed the most about my experience with this nonprofit is...

that they are an organization you can trust. You know that your donations will go to help a deserving person recieve the job skills they need to find a job and ultimately help thier families.

How frequently have you been involved with the organization?

About every month

When was your last experience with this nonprofit?

2010-1-01

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Rating: 5 stars  

5 people found this review helpful

When I worked with a community service agency that served limited resource families, I often referred people seekin jobs to the local Goodwill Job Industries Office. When my job started to be phased out, I realized I had grweat resources available to me, and I turned to Goodwill to help me create a new and quality resume. I had worked for this other organization for almost ten years, and I had not updated my resume or my computer skills in all that time. I realized that my computer skills were nowhere near the level they needed to be in order to secure a good job in a professional field. This led me to taking the Occupational Skills Training Program PC Basic Essentials Skills Training. I was very impressed with the quality of the training in Word, Excel & Powerpoint. Powerpoint had always been made out as being so hard, but after the class, I realized it is both easy and fun to create. The instructor, Tracy Wilson, made the course both easy to follow and thorough. If I needed qustions answered, she was more than happy to assist me. After having completed the class, and having heard that volunteers are always appreciated, I decided to "pay it forward" by volunteering withthe organization. I volunteered at teh front desk, assisting patrons with their computerized job searches, as well as answering phones and completing basic office tasks as they were needed. I volunteered almost daily from April until November 16, when I was hired by the North Carolina Employment Security Commission, as an Employment Consultant. It was because of my skill updates, experience, and the Job Seeking Skills class that I took at Goodwill, that I was hired. I was told that I had a very good interview, and I feel that the skills I learned, allowed me to do as well as I did.

I've personally experienced the results of this organization in...

I believe that through improving my computer skills, and having a quality resume, and learning how to interview effectively, I was able to secure my new job.

The kinds of staff and volunteers that I met were...

The staff and volunteers were more than wonderful. They were concerned about me and my ability to return to the workforce in a job that was appropriate to my skills, as well as being one I enjoy. Tracy, Rhonda & Rebecca are a very talented group.

How frequently have you been involved with the organization?

About every week

When was your last experience with this nonprofit?

2009-11-01

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Rating: 5 stars  

5 people found this review helpful

My name is Patricia Masullo. I was laid off from my job in 2004. In 2005, I was introduced to Goodwill Industries, after I had taken a computer class at a local community college; a class which I felt I got very little out of. Goodwill began their first computer class in Gaston County and I was given the opportunity to attend. The people who worked there were very encouraging and I knew that I would get something valuable out of it. My confidence level elevated as I took the class and actually gained experience that I knew I would need to become employed with a good company. In fact, after I graduated, within nine days I had two job offers. I took one of the jobs, but Goodwill continued opening doors and giving me more opportunities that I wouldn't have thought I was qualified for. I began working though temp services and I was told about the job that I currently have that has become not just a job, but a career. Since I have been involved with Goodwill I have been given opportunities to speak on behalf of this wonderful corporation; including telling my story to many others in order to encourage them that Goodwill does offer valuable training; and more importantly builds self-esteem and confidence in the person,to help them realize that they are a valuable asset to a company. In fact, after a year of my introduction to Goodwill Industries, I was presented with the "Cornestone Award," for my accomplishments. Not only does Goodwill touch the lives of the person who attends the classes, it touches the lives of that person's whole family, as they see them become accomplished and settled into a satisfying career.

I've personally experienced the results of this organization in...

gaining the experience and self-confidence that I needed to find and enjoy a career.

What I've enjoyed the most about my experience with this nonprofit is...

meeting so many people that have made such a positive impact on my life and on others lives. It has made a huge impact on my entire family, as they have seen me move from an unemployed person to one who can support her family and enjoy her career.

The kinds of staff and volunteers that I met were...

kind, encouraging, supportive, and determined to see me succeed. I never felt like I was alone.

If this organization had 10 million bucks, it could...

change the lives of so many who have displaced due to the economic situation.

How frequently have you been involved with the organization?

About once a year

When was your last experience with this nonprofit?

2009-10-01

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Rating: 4 stars  

5 people found this review helpful

Goodwill Industries of the Southern Piedmont is making a difference in the Charlotte area Hospitality Community. By training clients in most aspects of the hospitality industry, they are helping to create knowledgeable applicants new to our industry. I have been involved since the foundation of this training program, and have seen constant attention and ongoing improvement to the program. Through careful screening of program applicants and thorough training, the calibre of their graduates is consistently very high. Because of the high attendance and participation expectations for the attendees, I have the confidence that most Goodwill Hospitality Training Program graduates will demonstrate interest, enthusiasm and reliability if they become associates at our hotel. In fact, one of our associates who graduated from the program has received such positive guest recognition that she has received our Associate of the Month award, a "Spirit to Serve" award from our corporate offices, and a promotion during her tenure here. We are very pleased to be participants and beneficiaries of the Goodwill Industries of the Southern Piedmont Hospitality Training Program.

I've personally experienced the results of this organization in...

high calibre applicants coming out of the program.

What I've enjoyed the most about my experience with this nonprofit is...

speaking with the clients served by the program, and hearing their interest and enthusiasm for our industry.

The kinds of staff and volunteers that I met were...

passionately interested in creating opportunites for first-time hospitality industry applicants.

How frequently have you been involved with the organization?

About every six months

When was your last experience with this nonprofit?

2009-12-01

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Rating: 5 stars  

5 people found this review helpful

Goodwill has outstanding training programs!! I know because I am a former graduate. Because of Goodwill I am now in the Hospitality industry. I have been working here for 3 and half years. I attribute my success to their thorough training. I started at the front desk and now I am in sales. I love it!!

I've personally experienced the results of this organization in...

graduating from their program. I highly recommend their programs. Not only is the training thorough, but they continue to make sure that you are doing well once you have secured a position. I am grateful to goodwill for all the help they provided me.

The kinds of staff and volunteers that I met were...

Very dedicated and caring!!!

If this organization had 10 million bucks, it could...

It could provide training to many more people. The need for their services is extremely great right now. And they get it done in a very short period of time. So the more money they have to work with the more help they can provide.

How frequently have you been involved with the organization?

About every six months

When was your last experience with this nonprofit?

2009-9-01

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Rating: 5 stars  

12 people found this review helpful

For the past two years, I have worked with Goodwill Industries of the Southern Piedmont to plan a donation drive at our school. Everyone from Goodwill has been extremely professional, friendly, and accommodating. Our students love seeing Smiling G and they've learned how Goodwill plays a role in helping others and promoting reuse/recycling. Personally, I've always been a Goodwill donor, but it wasn't until I started working more closely with the organization that I understood how in-depth their job-training programs are and how beneficial this organization is to our community.

The kinds of staff and volunteers that I met were...

extremely professional, cheerful, knowledgeable, and committed to their mission.

How frequently have you been involved with the organization?

About once a year

When was your last experience with this nonprofit?

2009-12-01

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Rating: 4 stars  

9 people found this review helpful

After an article in the Charlotte Observer revealed that Goodwill donations were down significantly in 2008, our neighborhood turned a multi-family yard sale into the first-ever neighborhood Goodwill drive. Goodwill parked an 18-wheeler in front of my house, and we asked neighbors to donate their unwanted items. In just 3 hours, 100 families donated 10,000 items worth $23,000 and filled up the truck! Everyone at Goodwill was thrilled and made personal phone calls and sent emails of gratitude for our efforts. This successful event began a new marketing strategy for Goodwill, as they expanded their efforts via donation drives in neighborhoods and schools. The best part about Goodwill is that they use revenue from their stores to invest in long-term solutions as they educate and train people for jobs. This type of investment in an individual will last a lifetime.

If I had to make changes to this organization, I would...

Goodwill needs to continue working to educate the public on their mission and also needs to reduce its administrative expenses as a non-profit.

What I've enjoyed the most about my experience with this nonprofit is...

watching the Goodwill truck go from empty to full (floor to ceiling) within a few hours!

The kinds of staff and volunteers that I met were...

genuine, good-hearted, hard-working people who were so appreciative of our donations and our own volunteer hours.

If this organization had 10 million bucks, it could...

improve the unemployment rate dramatically by training more people for jobs and giving them the skills and confidence to make a difference in the workplace.

Ways to make it better...

more people had understood the true mission of Goodwill. Some people think they take donated goods, sell them in stores, and then keep the revenue, which is far from the truth. They take proceeds from store sales and use the money for job training.

In my opinion, the biggest challenges facing this organization are...

the economy is forcing people to hold onto their goods and reuse items that they might otherwise donate, so donations are at risk.

One thing I'd also say is that...

How frequently have you been involved with the organization?

About every six months

When was your last experience with this nonprofit?

2009-12-01

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Rating: 5 stars  

7 people found this review helpful

Excellent organization, well-managed and always maintaining clear mission focus, helping area job-seekers receive both professional guidance and traning. At all levels of GISP, every effort is made to help improve the lives of individuals through gainful employment, as well as assistance in managing finances, training for positions with increased opportunities for compensation and basic life skills.

I've personally experienced the results of this organization in...

exposure to individuals helped by Goodwill who have shared their stories of success and given Goodwill overall, as well as specific employees, praise and thanks for their efforts

What I've enjoyed the most about my experience with this nonprofit is...

its clear mission focus and sense of responsibility to customers, donors and community, collaborating with other non-profits and local businesses for maximum positive impact.

The kinds of staff and volunteers that I met were...

enthusiastic about the mission of Goodwill, trained in their responsibilities and efficient in pursuit of results.

If this organization had 10 million bucks, it could...

make a significant difference in the Charlotte region with expanded services to those in need. At this particular point in our country's economic struggle, getting more people to work is both what is needed and what Goodwill does well.

How frequently have you been involved with the organization?

About every month

When was your last experience with this nonprofit?

2010-1-01

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Rating: 5 stars  

5 people found this review helpful

Goodwill has excellent programs! They are a great asset to the Charlotte community. Goodwill does a good job training folks to enter or re-enter the workforce.

I've personally experienced the results of this organization in...

placing some of the students in this class.

What I've enjoyed the most about my experience with this nonprofit is...

the staff is really dedicated to its people.

How frequently have you been involved with the organization?

About every month

When was your last experience with this nonprofit?

2010-1-01

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