Goodwill Industries of San Francisco, San Mateo & Marin Counties

Rating: 4.56 stars   16 reviews

Issues: Job Training, Environment

Location: 1500 Mission Street San Francisco CA 94103 USA

Mission: We create solutions to poverty through the businesses we operate.
Results: In 2006-2007, Goodwill accomplished the following: - 844,478 pairs of shoes saved from going to landfill - 215 employers hired our participants - 17,178,916 lbs. of goods diverted from landfill - 59,863 computers saved from going to landfill
Target demographics: Low-income people who may have a criminal record, past drug dependency, lack of job experience, or a disability who reside in San Francisco, San Mateo, and Marin Counties
Direct beneficiaries per year: 1,214 Bay Area residents received job training and career counseling
Geographic areas served: San Francisco, San Mateo, Marin Counties

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Community Reviews

Rating: 2 stars  

2 people found this review helpful

I find it a little suspicious this charity has zero reported fundraising costs. They have a Chief and a Manager on staff as a part of the leadership team who has DEVELOPMENT in their titles. Aren't their purpose within the organization is to raise funds and to manage the $6.2 million in contributions (non program service related)? I am pretty sure they are paid to do said job too. Even if a good percentage of their time can be allocated to programmatic or administrative purposes, their entire salary should not be allocated as solely either a programmatic or administrative expense. How are auditors letting them get away with that? Finally, when you go to their website, their donation page is powered by Fundly, which I know for fact charges money to provide its service. Isn't that alone a fundraising expense? So please tell me how you can conscionably report your fundraising costs as zero, Goodwill Industries of San Francisco.

How does this organization compare with others in the same sector?

Somewhat badly

How much of an impact do you think this organization has?

A lot

Will you recommend this organization to others?

Unlikely

When was your last experience with this nonprofit?

2012

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Review from CharityNavigator
Rating: 4 stars  

I've been with Goodwill for almost 3 years. I started working with Goodwill through the Community Jobs Program. Now I am a Assistant Manager and I work with and have met some great people. Goodwill has great programs to help Adults get back into the work force. I am so lucky I found Goodwill.

I've personally experienced the results of this organization in...

Working as a team member with Goodwill.

If I had to make changes to this organization, I would...

None

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Role: Professional with expertise in this field
Rating: 5 stars  

I wouldn't trade my experience working with Goodwill for anything. Goodwill is an amazing organization that brings together the talents and passion of professionals with those who need a helping hand. What a powerful thing it can be to give a hand-up rather than a hand-out.

I've personally experienced the results of this organization in...

I've watched someone transforation from a drug dealer without any work experience to an individual who now spends their days helping others create a better life.

If I had to make changes to this organization, I would...

In this economic downturn it's important that the public knows Goodwill HELPS PEOPLE GET JOBS! Goodwill needs to get the word out better.

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Rating: 5 stars  

I have been with Goodwill for 2 years. In that time, I have come to appreciate what a well run company, doing the work of caring for people, Goodwill is. For years all I knew about Goodwill was that one donated "stuff" got a tax credit. Now, I know of no other place that does a better job of creating ways to end poverty while making money. What a incredible experience it is.

I've personally experienced the results of this organization in...

by working for the Company

If I had to make changes to this organization, I would...

grow it 10 fold. Expand it's influence

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Rating: 5 stars  

I've worked at Goodwill for more than five years as office manager and executive assistant to the Chief of Organizational Advancement (marking/communications/fund raising), the Chief Operating Officer, the Chief Financial Officer and all of their direct reports. I have a pretty good "bird's eye view" of our day-to-day operations. We are truly one of the original "green" businesses. Not only do we recycle, reuse and give new life to literally millions of items each year, but we also take the people that society forgot and give them a leg up to sustainable careers -- not just low wage jobs. It's inspirational to see people rise above their employment barriers and shine in the workplace. It's great to be here.

I've personally experienced the results of this organization in...

Well, I'm a shopper and a donor. I love a bargain, and I always know where to go when I'm spring cleaning.

If I had to make changes to this organization, I would...

Figure out a way to expand our building vertically. We have a great location, but not enough space! We need a half million dollars to build an elevator to our second floor.

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Role: Professional with expertise in this field
Rating: 5 stars  

I've worked in the nonprofit world for over 12 years and I'm very impressed with Goodwill of San Francisco's performance. They are a leader in safe-keeping our environment by recycling electronic waste and household materials including junk shoes and clothes. The best part is that they use the money claimed through recycling to serve the community by providing job search and training to just about any one who needs help. They don't just provide on the job training in their production and stores, but most needed training areas like refurbishing computers, computer repair, office technology, truck driving, and retail management. They structured a whole division called People Services just to server people. I think they've really got the right focus and direction in helping the people in the community and set a model for the rest of the country and the wold. They focus on people's needs.

I've personally experienced the results of this organization in...

I've seen the people being helped day by day. I've learned their stories and seen the changes Goodwill of San Francisco made in their lives. I've seen management put their effort into improving the organization, businesses, and finding new ways to help people and the community.

If I had to make changes to this organization, I would...

Create more businesses and opportunities, particularly in elderly services, for people who need jobs to get to work.

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Role: Professional with expertise in this field
Rating: 5 stars  

I started working with and for Goodwill Industries of San Francisco, San Mateo and Marin nearly seven years ago. What an amazing journey this has been. I never expected a 95 year old organization, that is best known for its thrift stores and easy donation centers, to be doing such tranformation work for the Bay Area's poor and vulnerable communities. The quality of the job training, support, and education programs are outstanding. Additionally, Goodwill's commitment to growing environmentally sustainable businesses and hiring some people overcoming significan barriers to employment goes well beyond the scope of running quality programs. Goodwill is a vibrant social enterprise that is continuously innovating to better meet the needs of its communities.

I've personally experienced the results of this organization in...

The participants, shoppers, donors, employees and volunteers have changed my family's forever. We have become major repurposers -- buying used and refurbished goods and donating our things on a regular basis. People like Jesse, Debra, Hugo -- all former participants-- have taught me the true meaning of resiliency, hope, and intentionality. I believe, with all my soul, that the power of work is truly transformational and that work with dignity must be a basic human right extended to all.

If I had to make changes to this organization, I would...

People need to know about the true work behind Goodwill. I would dramatically increase the number of volunteers and spread the word about this great organziation.

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Rating: 5 stars  

10 people found this review helpful

Tom started at Goodwill almost five years ago as a client, and now I’ve worked my way up to Production Supervisor of our San Mateo warehouse. My daily tasks revolve around trying to control chaos!

I've personally experienced the results of this organization in...

We process so many donations. The craziest day I’ve had so far at Goodwill was during the 2007 holiday season. In one day we received 680 donations. On that day, we filled 15 gaylords with computers, plus three 28-foot trailers with all the rest of the donations.

If I had to make changes to this organization, I would...

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What I've enjoyed the most about my experience with this nonprofit is...

Getting to meet so many different people from all walks of life.

The kinds of staff and volunteers that I met were...

I supervise a team of 14 people – both employees and clients.

If this organization had 10 million bucks, it could...

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Ways to make it better...

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In my opinion, the biggest challenges facing this organization are...

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One thing I'd also say is that...

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When was your last experience with this nonprofit?

2008-8-01

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Rating: 5 stars  

10 people found this review helpful

My time at Goodwill has given me an inner peace. I came to Goodwill to get my life back on track. I caused a lot of destruction before I found Goodwill. But my life here is the exact opposite of where I came from. This place is wonderful.

I've personally experienced the results of this organization in...

The help Goodwill gives to clients. Now that I’m a manager I try to mentor my employees the same way I was mentored when I first came to Goodwill. Transitional employees, in particular, come in with a little bit of uncertainty. But I tell them there is hope. I get to help people be productive one day at a time. It is so magical to see people realize their dreams.

If I had to make changes to this organization, I would...

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What I've enjoyed the most about my experience with this nonprofit is...

I really like supervising the six clients and employees who work in my store. They are the hardest working crew in the agency. They put forth a tremendous amount of work and innovation to reach our revenue goals.

The kinds of staff and volunteers that I met were...

Several people here at Goodwill have been mentors to me. I especially admire hard workers who have worked their way up into management positions, such as our former president Mary Edington (who started out in the wares department) and our former Director of Community Services David Taylor (who started out working on the docks).

If this organization had 10 million bucks, it could...

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Ways to make it better...

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In my opinion, the biggest challenges facing this organization are...

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One thing I'd also say is that...

Thank you Goodwill for giving me a chance to redeem myself and turn my life around.

When was your last experience with this nonprofit?

2008-8-01

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Rating: 5 stars  

1 person found this review helpful

When I came to Goodwill in August 2007 I was on parole, homeless, and hardly involved with my two children. I was like a part-time father that wandered in and out of their lives. I did Goodwill's training program while working in the warehouse. Now my finances are in order, I'm off of parole, and I can provide for my sons the right way. I can be a positive role model for them.

I've personally experienced the results of this organization in...

My own life. Working at Goodwill has helped me see that I’m capable of accomplishing anything. I feel motivated to keep striving.

If I had to make changes to this organization, I would...

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What I've enjoyed the most about my experience with this nonprofit is...

I like my job a lot because I get to interface with every single department in Production. I especially enjoy the crazy days when we are flooded with donations and we are all moving non-stop. On these days you get to see how everyone works under pressure.

The kinds of staff and volunteers that I met were...

My boss is best manager I’ve ever had. She’s really understanding and she works side-by-side with us.

If this organization had 10 million bucks, it could...

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Ways to make it better...

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In my opinion, the biggest challenges facing this organization are...

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One thing I'd also say is that...

Goodwill has given me a chance to change.

When was your last experience with this nonprofit?

2008-8-01

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