Disabled American Veterans (DAV) Charitable Service Trust

Rating: 3.71 stars   17 reviews

Issues: Veterans

Location: 3725 Alexandria Pike Cold Spring KY 41076 USA

Mission: Through the DAV Charitable Service Trust, you help fulfill a focused and noble purpose: empowering veterans to lead high-quality lives with respect and dignity. To carry out this responsibility, the DAV Charitable Service Trust supports physical and psychological rehabilitation programs, enhances research and mobility for veterans with amputations and spinal cord injuries, benefits aging veterans, aids and shelters homeless veterans and evaluates and addresses the needs of veterans wounded in recent wars and conflicts as well as their caregivers.
Results: Be assured that support of the DAV Charitable Service Trust is used with the greatest efficiency. Only 3% of our 2013 expenditures were used for fundraising and administration, demonstrating extremely responsible management of the funds entrusted to the Trust. Expenditures for program services for our disabled heroes represented 97% of our total costs last year.
Target demographics: Just as our troops provide cover for the wounded on the field of battle, we must provide cover for those who come home sick and injured.
Direct beneficiaries per year: Thousands
Geographic areas served: Nationwide
Programs: The Trust continues to seek effective ways to improve the lives of ill and injured veterans and their families. To date, funded programs and projects aid in providing a number of necessities to the veteran clients in each service region. Grants are typically distributed to offer: *food, shelter and other necessary items for homeless or at-risk veterans; *mobility items or other assistance specific to veterans with blindnessm, vision loss, hearing loss or amputations; *qualified therapeutic or recreational activities for veterans and/or their families; *physical and psychological rehabilitation projects; and *other forms of support as appropriate for short or long-term relief.

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Community Reviews

Rating: 5 stars   Featured Review

2 people found this review helpful

The United States of American exists today because of the bravery of countless men and women who have risked everything to protect the freedoms we enjoy. I am proud to say that there are veterans in every branch of my family and many have even laid down their lives for our country. I honor their sacrifice and that of every person in our military. Disabled American Veterans is one of the rare organizations that repays our debt to the men and women of arms. Through the DAV, my family can reach out to those who have lost their hope and help them rebuild their lives. We trust and proudly support this noble organization in its important work.

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2012

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Rating: 1 stars  

This Charity is a sham, it as others, like Wounded Warriors, prey on you and obtain your money to profit in the terms of salaries and costs. This type Charity only lessens our Govenments ability and desire to take care of it's disabled, wounded, and tramintized Veterans. Do not go here, help, others to make sure that they really get help and not help in terms of salaries for the founders, and their followings that man the phones to make their wages and take you money.

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Rating: 3 stars  

1 person found this review helpful

I agree 100% with rose jones. I donated monies so I could get address labels. But the offers for more donations kept pouring in before I had a chance to use my address labels, so I could order more. Now I have finally ran out of return address labels and the offers have long ago stopped coming in the mail. So what does a person do now?

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On behalf of the DAV Charitable Service Trust, we appreciate your feedback. In addressing your concerns, it is important to note that the DAV Charitable Service Trust (Trust) is affiliated with DAV, but the two are separate entities. The DAV Charitable Service Trust is recognized by the IRS as tax exempt under Section 501 (c)(3) of the Internal Revenue Code. It was established in 1986 primarily to facilitate fundraising opportunities through employee workplace giving campaigns. Due to the types of contributions received by the Trust, the organization does not send out solicitations for funds. DAV, however, sends approximately six mailings per year to donors, though the organization does have the ability to limit those mailings to the ones that the donor prefers to receive. For example, if a donor only wants to receive one mailing per year or only wants to receive address label mailings, DAV is more than happy to accommodate such requests for the duration of the donor’s giving period. Additionally, if a donor wants to stop contributing for a long period of time, or if they would prefer that mailings stop completely, the donor record can be coded to reflect their wishes accordingly. If you are in need of additional address labels or would like to start receiving labels, DAV would be more than happy to assist with that request. Please feel free to call the toll free number, 877-426-2838, for further assistance. Again, thank you for your feedback. We appreciate hearing from our donors and are always striving to improve our services to veterans, their families and our donors.

Rating: 5 stars  

1 person found this review helpful

I have never seen a DAV advertisement. Ever. I think the lady is confused with another charity. Our DAV privides rides to various clinics/hospitals, and without it, a lot of people would be in a world of hurt. Also our service officers are outstanding. There are a lot of rip off organizations out there that sound similar to Disabled American Veterans(DAV). I wonder if you didn't interact with them.

How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2014

Was this review helpful? 
Rating: 1 stars  

10 people found this review helpful

My husband is a disabled veteran with 32 yrs of service. He joined DAV to help with his outstanding VA disability claim. He called DAV 3 times over a period of a few months. Each time he was told he would get a call back from someone to help him. NOT ONE SINGLE RETURN PHONE CALL from DAV.org. I wish my husband hadn't wasted his hard earned money to join this rip-off place. I truly am shocked at the lack of professionalism from them. He would explain with each subsequent phone call to them that he had already called and was told he would get a call back soon . . . . was always assured he would get a call back . . .never happened.

My husband's claim has now been completed by the VA (no thanks to DAV) and he is 90% disabled. He has turned to another agency for help to get the max 100%. He is using RepForVets and he got a call back the same day, with legitimate help and a packet full of info is already on the way to help my husband. Shame on you, DAV.org. You ripped-off my husband with your membership fee and he got NOTHING in return from you. How dare you advertise your organization on television as helping veterans. I guess that's where my husbands membership fee went . . .to pay for your expensive advertising!

If I had to make changes to this organization, I would...

put it out of business

How would you describe the help you got from this organization?

None

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2013

Was this review helpful? 
Rating: 5 stars  

4 people found this review helpful

The DAV does not solicit donations via telemarketing company. They use .92 of every dollar to help veterans or support veteran programs, is.. transportation free of charge to veterans to their VA medical appointments, Winters sports clinic, VA Benefit assistance and advocacy. These are just a few examples of how the DAV uses donations.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2013

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Review from CharityNavigator
Rating: 2 stars  

6 people found this review helpful

I think the work that DAV does for the American Vet is a fantastic thing. My only problem with them is the money they spend on stuff they send to the people who contribute. I have written and ask them not to send me anything. I want every cent of what I send to these people to be used to care for the Vets. That is why I send it. I don't send it so I will constantly receive note pad, return address lables, awards for being a supporter etc. I want all the money I send to go for the care of the Vets.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Some

Did the organization use your time wisely?

Okay

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2013

Was this review helpful? 
Rating: 1 stars  

2 people found this review helpful

I have been recieving illegal phone calls from an out bound telemarketer on behalf of this orgainization. They call several times per day and will not allow for call backs or for me to opt out which is illegal. When I have asked to be removed from the list they hang up on me. My father is a veteran in poor health who lives with me and the calls are disturbing him and show that the organization has no respect for the public.I have contacted the main offices several times yet the calls persists. they are breaking the law by doing this and I would never donate one cent to them since they are not ethical. Give to Paralyzed Vetrans instead. They care.

Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

None

When was your last experience with this nonprofit?

2013

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Review from CharityNavigator
Rating: 5 stars  

6 people found this review helpful

Just writing to counter another review below. This may sound petty, but it is very important to me that my donations not be spent on marketing and fundraising. I get my own body weight in junk mail every 5 months and I don't want charities wasting their money adding to it. In 2011 I donated to 5 US charities and requested that each of them keep me off of any kind of mailing lists. DAV is is the only one of the 5 who was able to completely honor this request. I don't doubt the other reviewer's experience but for me all I had to do was ask up front. So DAV gets 5 stars from me.

When was your last experience with this nonprofit?

2012

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Review from CharityNavigator
Rating: 3 stars  

6 people found this review helpful

I have always been a financial supporter and plan to continue my support; but not listing CEO compensation and a plan for CEO benefits is troubling. The board of directors should attend to both matters immediately; transparency and honesty are needed more than ever in this troubled economy.

When was your last experience with this nonprofit?

2011

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Charity Navigator has indicated the Trust has not adopted a Policy governing CEO compensation and does not report CEO compensation on its IRS Form 990. As explained to Charity Navigator, the Trust does not employ any individuals. It is governed by a board of directors consisting of seven members. Neither the Chairman nor any directors are paid. They receive solely reimbursement of travel expenses incurred to attend Board meetings or such other events where they serve as representatives of or travel on business for the Trust and a Travel Policy specifically outlining reimbursement criteria has been adopted. Therefore, we believe the precautions related to the process for determining CEO compensation are non-relevant to our organization. We’ve provided this information to Charity Navigator for their consideration and are disappointed that consideration has not been afforded to this process, although we are in full compliance with the IRS.

Review from CharityNavigator