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Nonprofit Overview

Causes: Mental Health, Mental Health Treatment

Mission: It is the mission of Apalachee Center, Inc. to empower persons served to improve the quality of life for themselves and their families through the provision of quality behavioral health care with unrelenting attention to clinical excellence and safety.

Target demographics: Individuals and families dealing with mental illness and substance abuse.

Direct beneficiaries per year: Over 5,500 Clients

Geographic areas served: Leon County, as well as the seven surrounding counties.

Programs: Inpatient Services, Outpatient Services, Residential Services

Community Stories

5 Stories from Volunteers, Donors & Supporters

1

Client Served

Rating: 1

Poor management on all levels, poor communication between interagency programs, poor supervisors (ignorant and petty), poor outpatient supervisor due to language barrier, and incompetent EASTERN COUNTY PROGRAM SUPERVISOR due to a lack of communication skills and unprofessional acts, supervisors gossip to employees about other employees, Medicaid fraud is committed on a daily basis, no paid time off, hostile work environment, safety issues for employees and clients, poor pay, no room for advancement even with college degrees, upper management is poor and not concerned with patient outcomes

3

Professional with expertise in this field

Rating: 1

I completely agree with the previous comment that Apalachee exists to document billable services rather than to serve patients. The reply by Apalachee staff states all clients are offered “anonymous” satisfaction surveys, however, not ALL clients are offered this and most of the time management just gives the forms to the case managers (who are already doing a TON of work) and tells them to pick a client to fill it out. Many clients' can not read or write and are not interested in filling out the form, but they try to do so because they are being asked by their case manager, and they want to cooperate. They are often rating their case manager's services since that's the only person that really seems to care and help them.

There are a few great people who work at Apalachee, but it is not the management in the Leon Outpatient Services, which is a highly negative environment to work in. Employees are constantly told they are not doing good enough and being threatened with write ups and termination. The expectation of case managers is completely unrealistic and is not humanly possible to complete in a 40 hour work week. Yet, you are not permitted to work overtime nor work off the clock nor any other option to “catch up”. Every week more intakes are assigned even with caseloads above 50, and employees are told that they are not allowed to use paid time off they have earned. So many tasks are required each and every day that are not “billable”, and more requirements are added each week. The whole system is going downhill and keeps getting worse. Sadly, it is the good employees and the clients who suffer in the end.

1

Professional with expertise in this field

Rating: 4

Apalachee Center may not be perfect for some, but is in a constant state of Improvement. They allow/encourage their employees to seek new ways to improve the system and levels of care. They seek the most qualified and caring and I do emphasize "caring"people to work the 'trenches'. They DO listen to employees that take valid issues to them. Their compensation packages are above average in the area period and make up for issues of lower payscales. And the salaries in administration do appear a little top heavy. But people need to see the Bigger Picture in that it IS a nonprofit and must seek outside donations and Grants in order to exist which in itself is not an easy job! They not only seek funds for the Center, but for ALL mental health in Florida. The Administrator there is a staunch advocate for the Mentally Ill.
As for services; overall they are are the Best in this area! For every disgruntled person, there at least a hundred success stories for employees and Clients served!

Client Served

Rating: 4

I am way satisfied with FACT services. At long last, my son is compliant with his meds.

Comments ( 1 )

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Apalachee Center 02/04/2014

We appreciate the positive feedback regarding your experience with Apalachee, and will share your comments with staff.

4

Professional with expertise in this field

Rating: 1

This is perhaps technically a non-profit but in fact it exists to make a profit for those at the top of the organization at the expense of those who work in the trenches at the bottom. It exists to document billable services rather than to serve patients. It pays its actual workers very little and its senior staff a great deal. It creates an atmosphere that discourages employees from working to help the patient/client since to do so means the employee does not have the time to document the billable hours required for that employee to keep his/her job. After a year or two of "failing to meet" those unreasonable expectations and being told the employee is performing poorly he/she looks for employment elsewhere unless he/she has ties to the rural community where the CMHC is located and must put up with no raise and constant criticism to keep a job. Patients/clients must accept whatever services are offered or get no services at all. The truly indigent are not eligible for service. Only those with insurance are accepted and even they are charged a co-pay that is often greater than what the service is actually worth.

Comments ( 2 )

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Apalachee Center 01/22/2014

Thank you for taking the time to share your views regarding Apalachee Center. We truly appreciate feedback that allows us to review our systems and identify opportunities to improve them. Apalachee Center, Inc is a private not for profit organization whose mission is to empower persons served to improve the quality of life for themselves and their families through the provision of quality behavioral health care with unrelenting attention to clinical excellence and safety. Apalachee employs over 400 staff and serves approximately 6,000 clients each year. All of our clients are offered the opportunity to complete anonymous satisfaction surveys. Over 1800 inpatient and outpatient clients chose to complete satisfaction surveys during 2012/2013. 91% of those responding reported that services were helping and 93% were satisfied with the quality of services. Annual staff surveys also reflect a high level of employee satisfaction with their job and the Agency. Apalachee conducts a Community survey biannually to obtain feedback as to how agencies in the community assess our services. The latest Community Survey conducted in 2013 indicated a high level of satisfaction with Apalachee’s professionalism (92%), ability to work with different types of clients (94%), confidentiality of services (100%) and overall quality of care (88%). We hope that any future contacts you may have with our agency are positive and productive. Because of the strict laws concerning confidentiality of services and employment under which this agency is governed, we are unable to provide a more detailed response in a public forum. Please feel free to contact us directly at (850)523-3200 to give us more specific feedback.

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Apalachee Center 02/04/2014

We appreciate the positive feedback regarding your experience with Apalachee, and will share your comments with staff.