Airport Assistance Center, Inc. dba TRAVELERS AID Dallas/Fort Worth Overview
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Programs: Airport Assistance Center dba Travelers Aid Dallas/Fort Worth has two primary programs: Client Intervention and Visitor Information.The Client Intervention program provides a variety of services: crisis counseling and intervention, travelers assistance, car seat rental, runaway transfer supervision, translation services, military assistance, meet and assist services, TDD phones, information and referral, Western Union, and business services.
The Visitor Information program provides information about the airport, area attractions, and services. Volunteers answer questions from information booths located in DFW Airport terminals.
Primary client groups include travelers, area residents facing travel related difficulties or crises, military personnel, runaways, and foreign travelers. On average, 100,000 clients are served each year. 24-hour service is available. Service available ranges from answering simple questions by phone to full case workup and management.
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